Frequently Asked Questions
What is Mediapod?
Mediapod is a marketing intelligence platform that turns thousands of public online conversations from news, forums, and social media into simple, actionable reports for your business.
How is Mediapod different from other analytics tools?
We focus on "research-first" intelligence. Unlike complex enterprise tools, Mediapod is designed to be simple, accessible, and deliver clear insights without requiring you to connect any of your private accounts for our core reports. We're built by marketers, for marketers.
Who is Mediapod for?
Mediapod is for any business that wants to make smarter decisions—from startups and agencies needing to understand a new market, to established brands wanting to track their reputation and competitors.
How does the “Free Report” process work?
It's a simple three-step process:
- Tell Us Your Goal: First, fill out the form on our Get Free Report page. Let us know your main objective and the brand, topic, or competitor you're curious about.
- Our Team Gets to Work: Our analysts will then review your request. For qualified businesses, we'll use the Mediapod platform to generate a custom report that's tailored to your needs.
- Receive Your Insights: Within 3 business days, you’ll receive a private link to your complimentary report via email.
What is the difference between your three reports?
They are designed for different goals. The Industry Pulse gives a broad, high-level view of an entire market. The Market Intelligence report is a deep dive into your brand versus your direct competitors. The Creator & Content report is a specialized tool for finding influencers and content ideas.
What data sources do you use?
Our reports synthesize data from the platforms where real conversations happen, including Google News, Reddit, YouTube, Instagram, and TikTok.
How up-to-date is the data?
Our data is updated daily for most of the reports. Your report's historical data begins accumulating from the day your subscription starts, allowing you to track your performance and trends from that point forward. If you require a specific historical data analysis from before your start date, please contact us for a custom project.
How comprehensive is your data collection?
Our platform is designed to capture a robust and representative sample of the most recent and relevant public conversations for your "Tracked Terms" every single day. We prioritize the freshness and relevance of the data, not just the raw volume, to ensure the insights you receive are timely and actionable.
As you remain subscribed, this data accumulates over time, building a powerful and sizable historical record of your market's conversation from your start date forward.
How do you measure sentiment?
We use a powerful, AI-driven Natural Language Processing (NLP) model to analyze the emotion and feeling within each mention, classifying it as positive, negative, or neutral.
What languages do you support for sentiment analysis?
Our platform can perform sentiment analysis on a wide range of languages, with powerful native support for English, Chinese (Simplified & Traditional), and Indonesian.
For dynamic platforms like Instagram and TikTok, our system can auto-detect the language in content for seamless multilingual analysis. For other sources like Google News, Reddit, and YouTube, we typically configure your report to focus on a primary language during onboarding to ensure the highest accuracy.
While Bahasa Malaysia isn't officially listed by our AI provider, the model for Bahasa Indonesia is highly accurate for Malaysian content due to their similarities. We can set up your report to leverage this for a comprehensive local analysis.
Can you deliver global or country-specific reports?
Yes, absolutely. Mediapod is designed to provide intelligence at both a global and a specific country level. We use a multi-faceted approach to ensure the insights in your report are highly relevant to your target market.
- For News & YouTube: We can tailor the search to focus on a specific country's edition or locale (e.g., Google News Malaysia).
- For Reddit: We focus our analysis on country-specific subreddits (like
r/malaysiaorr/singapore) to capture local conversations. - For Instagram & TikTok: We track location-specific hashtags (like
#MYfoodie) and monitor content from top creators in your chosen country.
During the onboarding process, we'll work with you to define the exact geographic market you want to focus on.
Are the reports fully automated?
Our reports are a powerful blend of AI-driven data collection and human-led analysis. Our team of analysts configures each report and reviews the insights to ensure you receive the highest quality, most relevant information.
Can I customize my plan?
Absolutely! Our goal is to create a plan that perfectly fits your needs. While our pre-packaged plans (Starter, Standard, and Advanced) are a great starting point, we understand every business is unique.
If you require a specific combination of "Tracked Terms" and "Data Sources" that you don't see in our plans, we are happy to provide a custom quote. Please reach out to us via our Contact page and our team will tailor a plan just for you.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, etc.) for all monthly and yearly plans via our secure payment processor, Stripe. For annual subscriptions, we are also happy to offer payment via manual invoice upon request. We can issue invoices in USD, SGD, and MYR. Please get in touch with us to arrange an annual invoiced plan.
Can I change my plan later?
Yes, you can request to change your plan at any time. All plan changes will take effect at the end of your current billing period, whether you are on a monthly or yearly subscription.
What is your cancellation policy?
You can cancel your subscription at any time. Your cancellation will take effect at the end of your current billing period (monthly or yearly), and you will not be billed again.
What is your refund policy?
All subscription payments are final, and we do not offer full or partial refunds for monthly or yearly plans. However, you can cancel your subscription at any time to ensure you are not billed for the next billing period. If you're unsure which plan is right for you, we encourage you to get in touch with us before you subscribe.
Who owns the report data?
You do. Any custom report we generate for your brand is your property. We are committed to data privacy and will never share your specific report data with any third parties.
Do you offer programs for agencies?
Yes! We have special partnership programs designed for agencies, consultants, and resellers. Please visit our Partners page to learn more and apply.
Do you offer one-off reports without a subscription?
Yes, we do. While our subscription plans are designed to offer the best value for ongoing intelligence, we understand that some projects may require a single, in-depth report.
Please note that the cost for a custom one-off report is significantly higher than our monthly subscription rates due to the dedicated, upfront research and analysis required. If this is what you need, please get in touch with us via our Contact page to discuss your project and receive a custom quote.
No hidden fees or complex enterprise contracts. Just clear, accessible value.